We stand behind the quality of everything we ship. If you’re not happy with your order for any reason, we’ll make it right.
Our Quality Guarantee
Every product is prepared, packed, and shipped with care. If something doesn’t meet your expectations, we offer a simple, no-fuss resolution process — including refunds, replacements, or store credit.
Change of Mind
We accept returns for change of mind. If you no longer want your order, please contact us within 14 days of receiving it.
To be eligible for a return:
- Items must be unused and in their original condition
- Return requests must be made within 14 days of delivery
Once your return is received or approved, we will issue a refund to your original payment method or offer store credit if preferred.
Not Happy With Your Order?
If your order isn’t what you expected — whether it’s quality, performance, or simply not the right fit — let us know.
We’ll work with you to resolve it. This may include:
- A full or partial refund
- A replacement product
- Store credit for future use
We don’t overcomplicate it — we just want you to have a good experience.
Starter Not Activating?
Generally, we will provide advice and/or send a replacement and/or issue you with a refund, depending on the circumstances.
Please read our activation guarantee for further information.
Damaged or Lost Orders
If your order arrives damaged or goes missing in transit, we’ll sort it out. Please contact us and we’ll investigate immediately with the carrier.
How to Request a Refund or Return
Just reach out to us with your order details:
Email: support@theancientgrain.com.au
Include your order number and a short description of the issue. Photos are helpful but not required.
Refund Processing
Once approved, refunds are processed back to your original payment method within 5–10 business days, depending on your bank.
This policy is designed to be fair, transparent, and customer-first. If you ever have a problem, we encourage you to get in touch — we’ll always try to help.
