Privacy Policy
Ancient Grain respects your privacy and is committed to protecting your personal information in accordance with Australian privacy laws.
This Privacy Policy explains how we collect, use, and store your information when you visit our website or make a purchase from us.
What Information We Collect
When you place an order or interact with our website, we may collect personal information such as your name, email address, billing and shipping address, and payment details.
We may also collect non-personal information such as browser type, device information, and website usage data to help us improve our store and customer experience.
How We Use Your Information
We use your information to process and fulfil orders, communicate with you about your purchase, and provide customer support.
Your information may also be used to improve our website, products, and services, and to send occasional updates if you have opted in to receive them.
We do not sell or rent your personal information to third parties.
Sharing Your Information
We only share your information with trusted third parties where necessary to operate our business.
This includes payment processors, shipping carriers such as Australia Post, and service providers who help us run our website and fulfil orders.
These third parties are only given the information required to perform their specific services.
Data Storage & Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, or disclosure.
Your information is stored securely through our eCommerce platform and associated service providers.
While we take all reasonable precautions, no method of online transmission or storage is completely secure.
Cookies & Website Tracking
Our website uses cookies and similar technologies to improve your browsing experience, analyse traffic, and understand how customers interact with our store.
Cookies may be used for essential site functionality, analytics, and marketing purposes.
You can disable cookies in your browser settings, however some parts of the website may not function properly as a result.
Marketing Communications
If you choose to subscribe to our emails, we may send you updates about new products, offers, or baking information.
You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.
Access & Corrections
You may request access to the personal information we hold about you or request corrections if it is inaccurate or outdated.
To make a request, please contact us using the details below.
Data Retention
We retain your personal information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and maintain business records.
International Customers
If you are located outside Australia, please note that your information may be processed and stored in Australia or other countries where our service providers operate.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, you can contact us at:
